What Happens to Your Transfer If Your Flight Is Delayed?

Delays are an unavoidable reality of air travel. The good news: with a pre-booked airport transfer, a delay usually requires nothing extra from you.

How flight tracking works

If you shared your flight number when booking, your transfer provider can follow your flight's status through open sources. When your departure or estimated arrival time changes, the pick-up plan shifts accordingly. In other words, if your plane lands two hours late, your vehicle will be ready for the new time. So when a delay is announced, the first thing to do is not panic but check that the flight number in your booking is correct.

What you should do

If you did not share a flight number, or your flight was cancelled and you were moved to a different one, you need to pass the new flight details to your transfer provider. On connecting itineraries, it is the final leg that gets tracked, so a quick note about any connection changes is the safest approach. If passport control or baggage claim takes long after landing, keeping your phone reachable makes communication easier.

Delays on the return journey

If you learn of a delay before leaving your hotel for the airport, contact your provider to push the pick-up time back. However, if the departure time has not officially changed, leaving at the planned time is always the safer choice; delays can shrink, and flights sometimes recover earlier than expected.